Privacy statement
DEI Thermal Solutions B.V., trading under the name Caldum, attaches great importance to the protection of your personal data. This privacy statement explains which data we process, for what purpose, and what rights you have. We process personal data in accordance with the General Data Protection Regulation (GDPR).
Data controller
The controller responsible for processing your personal data is DEI Thermal Solutions B.V., Tolhuswei 7B, 8501 ZP Joure, the Netherlands. Chamber of Commerce number 84827599. Email info@caldum.com, telephone +31 (0)85 060 8983.
Which personal data we process
Our website has no contact form. We therefore only process personal data in the following cases:
- Website visitor data via Google Analytics, such as your (truncated) IP address, the device and browser used, the pages visited and the time of your visit;
- Data you provide yourself when you contact us by email or telephone, such as your name, email address, telephone number and the content of your message.
Purposes and legal basis
We process this data to analyse and improve our website, and to answer your questions or requests and correspond with you. The legal basis for this is our legitimate interest in a well-functioning website and good service, and — where applicable — your consent for placing analytical cookies.
Cookies and Google Analytics
Our website uses Google Analytics to measure how the website is used. Cookies are placed for this purpose. We have concluded a data processing agreement with Google and have configured Google Analytics in a privacy-friendly manner. You can refuse cookies or delete cookies already placed via your browser settings.
Retention periods
We do not retain your personal data longer than necessary. Analytical data is retained in accordance with the retention period set in Google Analytics. Correspondence is retained for as long as needed to handle your request and thereafter in accordance with any statutory retention obligations.
Disclosure to third parties
We do not under any circumstances disclose your personal data to third parties for their own purposes, and we do not sell your data. We only engage Google as a processor for website analytics, on the basis of a data processing agreement. Your data is only disclosed to third parties where we are legally obliged to do so, for example pursuant to a court order.
Security
We take appropriate technical and organisational measures to protect your personal data against loss or unlawful processing.
Your rights
You have the right to access, rectify or erase your personal data. You also have the right to object to processing, to have processing restricted and to have your data transferred. To exercise these rights, please contact us at info@caldum.com.
Filing a complaint
If you have a complaint about how we handle your personal data, please contact us. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Changes
We may amend this privacy statement from time to time. The most recent version is always available on this page. Last updated: June 2026.